Shipping Policy

Official UK importer Buckley & Beale Ltd ("we" and "us") is the operator of (https://enjoymarleycbd.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs
Shipping costs are calculated during checkout based on the total amount spent for the items in the order. Payment for shipping will be collected with the purchase.


3. Delivery Terms
In general, domestic shipments are in transit for 2 - 7 days


4. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


5. Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


7. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


8. Duties & Taxes
All relevant taxes have been applied to the price of the goods as displayed on the website.


9. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


10. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


11. Customer service
For all customer service enquiries, please email us at marketing@buckleyandbeale.com